EverythingSkii returns & refunds

You may request a return within 30 calendar days of receiving your order. Email support@pureease.store with your order number, the reason for your request and photos when relevant. Do not send items back without prior authorization; we will provide instructions and the correct return address.

Items must be unused, in the same condition received, with their original packaging, accessories and proof of purchase. For hygiene reasons, opened or worn masks are not eligible for a voluntary return, except where defective, damaged or otherwise required by applicable law.

Damaged, defective or incorrect items

Inspect your order upon receipt and contact us within 7 calendar days of delivery if there is a problem. After reviewing the case, we will offer a replacement or refund at no additional cost when appropriate.

Cancellations and refunds

An order may be cancelled before it is processed for shipment. If it has already shipped, the return process applies. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may need additional time.

Return shipping

PureEase covers return shipping for confirmed defective, damaged or incorrect products. For voluntary returns, the customer pays return shipping unless applicable law requires otherwise. This policy does not limit any consumer rights that apply to your purchase.